Policies

Shipping Time

Current shipping time is 3 to 5 business days. 

I gladly accept returns, exchanges, and cancellations

Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 2 hours of purchase

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Questions about your order?
Please, Contact Us if you have any problems with your order.
Contact Us form is located at the bottom of the page.

Returns and exchange details

If you receive your order and are not satisfied you can return for an exchange or refund. Items must be returned 10 days from delivery and items must be unaltered, unwashed, and unused. Return shipping is at the expense of buyer. 

All custom made orders are nonrefundable.

Payment

Once payment is received I can begin your order. I accept the following payments:
Paypal, Visa, Mastercard, Discover card and American Express. 
If you would like to cancel your order please notify me asap.

Shipping

All products are shipped in a Water Proof Poly Mailer. I use USPS First Class shipping for my orders. Delivery takes 3-5 business days and each order is given a tracking number. If you would like a faster shipping time Priority Mail express is available. You will receive a notification once your order is shipped.

For Yarn orders:
If you want me to wind your yarn for you please let me know when you place your order.

Additional policies and FAQs

Do you sell wholesale?
Yes! Please contact me for more info!

Do you allow returns?
Yes! If you are not happy with your product, you may return it for the cost of shipping within 2 weeks of receiving it. Refunds are given upon receiving the product.

Do you ship internationally?
Yes! I have shipped orders internationally without issues.

Can I get a free skein to try out?
Typically I do not to give away product outside of promotions, although I do have a Test Knitters program where you can get a free skein in exchange for knitting up a new pattern that I have created. Message me for more details!